Privacy Policy & Terms

Privacy Policy

Last updated: April 2024

1. Information We Collect

We collect information that you provide directly to us when making a reservation or using our services. This includes your name, contact information, payment details, booking preferences, special requests, communication history with our team, and any feedback or reviews you provide.

2. How We Use Your Information

Your information is used to process reservations and payments, provide personalized villa services, communicate about your stay, improve our services, and send relevant marketing communications (with your consent). We maintain strict protocols to ensure your data is handled securely and responsibly.

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with our staff and service providers who assist in operating our villa and providing services to you. We may also disclose information to legal authorities when required by law or to third-party services necessary for your stay.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of sensitive data, secure payment processing, regular security assessments, and staff training on privacy practices. Despite these measures, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Terms of Service

Last updated: April 2024

1. Booking Terms

All reservations are subject to availability and confirmation. Minimum stay requirements may apply during peak seasons, and rates are subject to change without notice. While we will make every effort to accommodate special requests, they cannot be guaranteed. A valid credit card is required to secure all bookings.

2. Guest Responsibilities

Guests must provide accurate information for booking and check-in purposes. All guests are expected to comply with villa rules and guidelines, respect the property and other guests, and report any issues promptly to management. The number of guests must not exceed the maximum occupancy stated at the time of booking.

3. Liability

The villa is not responsible for lost, stolen, or damaged personal items during your stay. Guests will be held liable for any damage caused to the property or its contents during their stay. We strongly recommend obtaining comprehensive travel insurance to cover any unforeseen circumstances. Force majeure conditions may affect reservations, and appropriate adjustments will be made in such cases.

4. Cancellation Policy

Our cancellation policy requires written notice. Cancellations made 60 days or more before arrival will receive a full refund minus administrative fees. Cancellations between 30-60 days will receive a 50% refund. No refund will be provided for cancellations within 30 days of arrival. We recommend travel insurance to cover any unexpected cancellations.

5. Modifications

We reserve the right to modify these policies at any time. Significant changes will be communicated to guests with confirmed reservations. Continued use of our services after such modifications constitutes acceptance of the updated terms.